Return policy

We have a 30-day return policy, which means you have 30 days from receiving your item to submit a return request.

To be eligible for a return, the item must be in the same condition as you received it, unworn or unworn, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at contact.maluxiashop@gmail.com Si your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items that are returned to us without a prior request for return will not be accepted.

You can always contact us with any questions you may have about returns in contact.maluxiashop@gmail.com

 

Damage and ProblemsPlease check your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and fix it.

 

Exceptions/Non-Returnable ItemsSome types of items are non-returnable, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

 

ExchangesThe fastest way to make sure you get what you want is to return the item you have, and once your return has been accepted, make a separate purchase of the new item.

 

14-day cooling-off period in the European UnionNotwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition as you received it, unused or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

 

ReturnsWe'll let you know when we receive and inspect your return, and let you know if your return has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post your refund. If more than 15 business days have passed since your return has been approved, please contact us at contact.maluxiashop@gmail.com